What Is the UPS Text Scam & How to Avoid It

The UPS text scam is type of phishing scam where fraudsters claim to be from UPS and divulge fake information about a delivery – like tracking numbers, a supposed missed delivery or a rescheduled delivery. If the victim clicks on the link, he may be asked to provide PII, pay a sum, or install malware.

These fake UPS texts work so well because they slip right under your radar. You get a text message informing you of a missed delivery or other package delivery issue that needs your attention. There’s a link included to make the process easier. No big deal, right?

Cybercriminals use the information you provide on their fake UPS website to gain access to your UPS account or even bank account, add your data to their scam lists, or simply sell your data on the dark web.

Read on to learn how to spot this scam, what to do if you or your loved ones receive these text messages, and what to do if you’ve already fallen for a fake UPS text message.

✅ Take action: Don’t let scammers get hold of your personal information.

Learn how to decrease spam email, texts and robocalls:

If you can, always report spam and take some time to remove your data from data brokers. Need help with data broker removal?

Why are you receiving these spam texts? And what can you do about it?

The simple (and obvious) answer is: your phone number got into the wrong hands.

But how? Everything you do online, from posting on social media sites to subscribing to yet another email newsletter, leaves a digital footprint.
Your personal info is probably on data brokers sites as we speak.

Want proof? Google any of these:

  • “First name Last name” “City”
  • “First name Middle name Last name” “city”
  • “First name Last name” “address”
  • “First name Middle name Last name” “address”
  • “address”
  • “First name Middle name Last name”

How many results did you find? Anybody can just buy your data and send you spam or scam texts.

Opting out of data brokers is not just an option, it’s a necessity. With so many cyberattacks happening every day, leaving your personal data in the hands of third parties is a huge risk. It’s not enough to simply opt out of one or two data brokers – you need to take a comprehensive approach and remove your info from all of them.

Don’t wait until it’s too late – take action now to safeguard your personal information.

Is that UPS text message you received a scam?

If you get a UPS text message that contains unexpected requests and doesn’t include a tracking number that you recognize, then yes: it’s a scam. But what if someone sent you a gift? Read on before you scramble to pay that outstanding delivery fee.

How to spot the UPS text message scam

Some of these fake texts raise alarm bells from a mile away. Spelling and grammatical errors, weird formatting, and an obviously dodgy link. But others look almost exactly like official UPS text messages.

Both kinds work, though. Why? They put you under time pressure, giving you only a short time to click on the link and deal with the problem. Plus, it’s only natural that you’d want more information, and there’s a link right there.

Here’s how a typical UPS text scam works:

You receive a text message that looks like it’s from UPS. It tells you that you have a missed delivery, or maybe that there’s a problem with the delivery fee.

There’s a link in the message where you can find more information, log into your UPS account, change your delivery address, or pay an outstanding balance.

UPS Text Scam image 1
Reschedule the parcel to be delivered:
UPS Text Scam image 2
1 of 2
SUBJ:23:50 23/03/2021-Schedule
MSG:3890007-Sorry, we’ve missed
you. We tried to deliver your parcel
(Con’t) 2 of 2

Images courtesy of UPS.

What happens if you click on one of these links? Usually, one of two things: you’re redirected to a phishing website or malware gets downloaded onto your phone. In either case, the goal is access to your sensitive information.

Here’s a list of red flags to look out for:

  • Messages that aren’t from someone already in your contacts
  • Text messages that contain links
  • Text messages that pressure you to act quickly
  • Logos and brand names that have been slightly altered
  • Requests for payment, no matter how small

What to do if you receive a UPS scam text

First things first: don’t click on anything in the message.

Take a deep breath and take stock. Are you expecting a package from UPS? If you are, check the tracking number by digging up your confirmation email. Check the delivery date of your UPS package through the official website.

You’ll probably find that the tracking number doesn’t match the one in the text message. That’s a red flag already. Or maybe there’s no tracking number at all—in that case, it’s definitely a scam text.

But what if someone sent you a gift and it’s going to get sent right back to them just because you refused to pay a $1 customs fee? Maybe this will put your mind at ease, it’s taken straight from the official UPS website:

“UPS does not request payments, personal information, financial information, account numbers, IDs, passwords, or copies of invoices in an unsolicited manner through e-mail, mail, phone, or fax or specifically in exchange for the transportation of goods or services.”

If you’re not able to verify the message you’ve received is legitimate, take a screenshot and forward it to fraud@ups.com. This’ll help UPS take action against the scammers and protect its customers.

Once you’ve got a screenshot, block the sender if you can. That’s about all you can do with this one UPS scam text. There’s something you can do to keep your name and phone number out of scammers’ hands to begin with, though.

Check out our guide on how to remove your personal information from the internet for some of the most effective things you can do.

⚠️ Protect your personal info, reduce spam

Data brokers collect and sell your personal information, exposing you to unnecessary risks like phishing, scams, and identity theft.

Incogni removes your data from these databases, preventing your personal information from spreading far and wide on the internet. 

  • Fully automated service
  • Opt out from some of the biggest data brokers in the industry
  • Receive regular progress reports

What to do if you’ve fallen victim to a UPS text scam

All well and good, but what if you’ve already fallen for one of these scam texts, maybe even entered your data into a phishing site?

Immediately change your UPS password if you have an account. Did you enter your credit card number at any stage? Contact your bank. Change any other passwords and account information that might have been exposed. Use a different password for each account or website.

There’s a lot more you can (and should) do:

1) Block the scammer

Responding to the scammer might be satisfying, but all it’d do is let them know that they’ve found an active number. Instead, take a screenshot of the message, note the sender’s phone number if it’s not visible in the screenshot, and block the number.

2) Inform law enforcement

Contact your local police department to report the crime (call them directly, don’t use 911). Act according to their instructions and try to get a police report filed—this might come in handy when recovering lost funds. 

3) Lodge a complaint with the Better Business Bureau (BBB)

File a report with the BBB. This can do a lot to help other people avoid falling for this parcel tracking text scam and others like it. It could also make life a little bit more difficult for the scammers.

4) Report it to the Federal Trade Commission (FTC)

The fake UPS text message you received and the fraudulent websites it linked to are related to criminal activity. The FTC is responsible for dealing with these kinds of crimes. Filing a report with the FTC can help bring these particular cybercriminals to justice and prevent future scams. Learn more about reporting spam texts here.

5) Upgrade your data privacy and security

Consider using these products and services to improve your online privacy and security: 

Whatever you end up deciding, remain vigilant and be mindful about what personal information you share online.

⚠️ Protect your personal info, reduce spam

Data brokers collect and sell your personal information, exposing you to unnecessary risks like phishing, scams, and identity theft.

Incogni removes your data from these databases, preventing your personal information from spreading far and wide on the internet. 

  • Fully automated service
  • Opt out from some of the biggest data brokers in the industry
  • Receive regular progress reports


Does ups send text messages?

UPS doesn’t send text messages unless you have either scheduled a delivery or requested updates for a specific one. Therefore, if you haven’t asked for SMS updates or don’t have any scheduled deliveries with UPS, it’s best to refrain from clicking on any links you receive via text messages.

Does UPS send text messages with links?

USP does send text messages with links if you have a scheduled delivery on its way, but they do not include payment links in their messages. When in doubt, open the USP website instead and check your tracking number there or contact their customer service.

What number does UPS text from?

If you are in the US, all texts from UPS should come from 69877.

If you are in a different country, refer to these local numbers:
Austria 447786200819
Bahrain 447786200819
Belgium 447786200819
Brazil 26747
Bulgaria 447786200819
Canada 69877
Colombia 87200
Croatia 447786200819
Cyprus 447786200819
Czech Republic 447786200819
Denmark 447786200819
Estonia 447786200819
Finland 447786200819
France 38958
Germany 447786200819
Ghana 447786200819
Greece 447786200819
Hungary 447786200819
India 918422931011
Ireland 447786200819
Israel 447786200819
Italy 447786200819
Ivory Coast 447786200819
Kenya 447786200819
Kuwait 447786200819
Latvia 447786200819
Lithuania 447786200819
Luxembourg 447786200819
Malta 447786200819
Morocco 5540
Netherlands 447786200819
Nigeria 447786200819
Norway 447786200819
Poland 48723484250
Portugal 447786200819
Puerto Rico 68569
Qatar 447786200819
Reunion 447786200819
Romania 447786200819
Russian Federation 447786200819
Saudi Arabia 447786200819
Slovakia 447786200819
Slovenia 447786200819
South Africa 447786200819
Spain 207212
Sweden 447786200819
Switzerland 447786200819
Turkey 447786200819
Ukraine 447786200819
United Arab Emirates 447786200819
United Kingdom 447786200819
United States 69877
Zimbabwe 447786200819

Does UPS text about incorrect address?

UPS doesn’t text for incorrect addresses. They only text if you scheduled or requested delivery updates. If you receive a text to correct your address, it may be a scam. Don’t click links.

Does UPS send texts about missed delivery?

Ensure the legitimacy of a UPS message before clicking any links. Legitimate messages include your name, address, or a verifiable tracking number found on ups.com. To confirm if a delivery was missed, visit the official UPS website.

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